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Headache Startup
Recognizing that each customer’s business is different, Mill Steel has developed an integrated process for the start of business with new customers and/or customer facilities. This will allow Mill Steel to consistently provide a high level of service to the customer, and at the same time focus our support team on activities that actually matter for each individual customer.
Since each customer business is different, our approach to service must also vary, to meet our customers’ unique needs.
Prior to initial part shipments, the management of our customer service, metallurgical, operations, logistics, and people development teams will work with your staff to gain a better understanding of your business.
In particular, Mill Steel works to develop the highest level of information sharing between your staff and Mill Steel in the following areas:
- Customer business systems and processes
- Production and receiving systems
- Forecasting and release management
- Technical support and cost reduction projects
