- We do what we say we will, and push the edge to create innovative services to meet your diverse and changing needs. Rock-solid relationships with the nation's leading steel producers and our expertise in processing hot-rolled, cold-rolled and coated steel mean we can give you the quality products that your company needs. But it's our special services that make us unique. Discover the Mill Steel difference.
Our dedicated Rapid Response team makes sure that your inquiry receives a response from us within five minutes. We pride ourselves on quick deliveries and superior service for your emergency situations. We dedicate production time to rapid response inquiries. More than half of our shipments are sent within 48 hours or less from receipt of inquiry; and many ship same day.
No headache startups:
Our no-headache startup team, including management from our customer service, metallurgical, operations, logistics and people development departments, will go to your location to understand how your business runs. Focusing on customer business systems and processes, production and receiving systems, forecasting and release management and technical support and cost reduction projects, we'll develop a customized plan to keep you moving without skipping a beat. A Mill Steel team and executive partner will be on hand for you, 24 hours a day, to ensure a smooth flow of business without hang-ups or service disruptions.
Real-time release management system:
We've built our processes to work around your business. Our proprietary inventory-control system was built from the ground up on the Kanban principles that guide our processing. That means that we produce on real-time information to provide you with the precise product you need, precisely when and how you need it.
No hassle claims:
Our dedicated team of metallurgists and quality support staff ensure quick resolution to your claims. Whether it's part design support or a material change, we move quickly to make sure that your business doesn't skip a beat.
Quick Tech Info
Questions about engineering specifications, steel physical properties, defects or more? If you need accurate technical information fast, contact us by email or fax and one of our expert metallurgists will respond in an hour or less. It's service you can count on.
Cross-functional cost-reduction team
We'll send a team of experts across disciplines to look at your process from every angle, and provide you with a customized road map to increasing efficiency and reducing cost. Our team of metallurgists and engineering experts also routinely help with Part/die design assistance.
We innovate daily to provide new services to our customers. Discover the Mill Steel difference.